The Dorset Practice

Specialists in Face-to-Face, Online, Telephone Counselling and Therapy Services for Dorset and the South West.

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Tel. 01202 022100
Our Policies


The Dorset Practice Ltd (TDP) offers and facilitates confidential counselling services to its clients in accordance with the ethical requirements of the BACP*.

The Dorset Practice works with Employed Staff, Private Therapists and Counsellors, Placement counsellors, Training Students, Facilitators, Supervisors, Consultants, Tutors and Clients and in partnership with a number of local charities, councils and companies.

This policy will cover all the above-named stakeholders and across the organisation and its partners. It will proactively protect personal information about them all from unauthorised access or disclosure. TDP stakeholders are expected to maintain these principles during and after their time with TDP and not disclose any business or client sensitive information to those outside the organisation.

Any breaches to confidentiality will be taken very seriously and may involve disciplinary action and or legal action. This is of vital importance in developing a trusting relationship between the client and in maintaining wider public credibility.

Ownership of Information

Information passed to a TDP stakeholder in the course of their work is deemed to have been passed to TDP to be used, or not, within reason based on the nature of the information and work being done, unless the ‘giver’ of said information specifically requests it not be shared and the information does not indicate risk to the ‘giver’ or another. The ‘giver’ of the information remains the owner.

Disclosing Information

Relevant stakeholders will be informed of any reasonably foreseeable limitations of privacy or confidentiality in advance of working with TDP, for example Supervision or training and in circumstances including the risk of harm to individuals or as required by law. This will not be considered a breach of confidentiality; however, the information remains personal and private and in the control of the ‘giver’.

Should it be necessary to disclose personally identifiable details of a client or their counselling to a third party or external organisation outside of the above circumstances, clients will be informed and required to give their consent before information is disclosed. The client must be kept informed of any issues concerning confidentiality and disclosure in relation to their counselling.

Where the client is attending within the NHS and Low-Cost Counselling Services, the NHS risk protocol must be followed where risk is identified. Risk will always override confidentiality. The placement counsellor must discuss any disclosure requests with their Supervisor before taking any action.

In line with the BACP’s Code of Ethics, GPs will be informed their patient is receiving counselling following, only where risk has been identified. No further details will be disclosed without the client’s consent and the client is informed of this in writing.

Therapists working with clients in prison must follow the Prison Risk Protocol and ACCT procedure which can be supplied upon request.

Where email is used as a form of communication about specific clients, information contained will be anonymised, using only client initials and appointment time-slot.

The client’s individual counselling contract will contain details of the confidentiality boundaries that apply to that counselling referral.

Disclosure of Information Procedure

In the rare event when information needs to be disclosed to an external authority, such as a GP, the following procedure is recommended.

Stakeholder to discuss the situation with their TDP Supervisor, or where necessary another TDP Supervisor or suitable member of TDP Management.

Where the Supervisor or TDP Management cannot resolve the situation then relevant external professional/legal advice will be taken in confidence to resolve the situation.

The Stakeholder will have the decision and the reasons for it explained to them, within confidentiality restraints of any external organisation involved.

TDP will make every effort to resolve situations as quickly as possible.

Each case will be considered on its individual merits. Where risk is identified, whether threats of suicide or physical harm to another, it is imperative that disclosure is discussed with the Client and where possible, consent for disclosure obtained.
In addition to these procedures, the following comments are offered for guidance:

In cases where after the recommended procedure has been followed, a child is felt to be at risk or in danger, the welfare of the child is paramount (CA 1989) and Social Services must be informed

Storing Information

Where appropriate, personal information about stakeholders is anonymised and securely stored electronically in a password protected server, held in confidence within the Centre. Electronic records are maintained in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018. An individual who is the subject of a computer record is entitled under the Act to access their record, as well as the right to erase, amend or restrict the processing of the data held under these regulations. TDP will immediately inform anyone if their data confidentiality has been breached.


For the purposes of Training and Supervision therapists and students need to discuss clients.

Supervisors and Trainers are expected to regularly remind their placement counsellors and students of the importance of confidentiality and provide guidance on maintaining confidentiality.

Written case histories are a useful learning tool in training and Supervision as an example of good practice. Any written case histories to be used in this way must have identifiable information redacted and anonymised before sharing.

Media Contact and Requests for Information

On the rare occasion TDP wishes to interview a client for Quality Control, Marketing or similar purposes, the client will be asked if they wish to participate. It is entirely their decision and no pressure must be placed on them to agree.

Any external individual, organisation or media requests for information made to a therapist must be immediately passed to Senior Management who will decide the appropriate course of action.

All therapists must not entertain further communication with the external individual, organisation or media requesting the information, whether directly or indirectly. Social media platforms such as

LinkedIn, Twitter and Facebook are not to be used to communicate or disclose any information regarding TDP’s business or Stakeholders.

Anyone who is writing for publication using their TDP experience must first pass their anonymised work to Senior Management for agreement.

BACP’S Definitions

*Confidentiality as defined by BACP is the protection of information that has been communicated in the expectation that it will not be disclosed to others.

Reasonably Foreseeable Limitations to Confidentiality.

Any limitations that a reasonably competent practitioner ought to be able to anticipate as causing difficulties in protecting clients’ confidences, for example, arising from legal or contractual obligations to disclose confidential information or to protect people from serious harm. Some situations that arise in practice may be so unexpected or exceptional that they are not considered to be reasonably foreseeable.

Breaching Confidentiality

Disclosing something that has been communicated in confidence by mutual agreement or with the expectation that it will be kept secret. The expectation of secrecy may have been stated expressly or implied. Confidentiality is breached when any disclosure is made without the consent of the person concerned, legal authorisation or being legally defensible in the public interest. Breaches can occur accidentally or deliberately. In most circumstances, obtaining the consent of the person concerned provides an ethical way of avoiding a breach of confidentiality.

Any disclosure of confidential information requires respecting the possible rights to confidentiality of any third person who is identifiable within the disclosure.

Disclaimer – The Dorset Practice

Please be aware that Counselling or Psychotherapy Treatments are not a substitute for professional medical care by a qualified doctor or other health care professional. Always check with your doctor if you have any concerns about your condition or treatment. Clients are responsible for assessing the outcome of their treatment and are advised to refer to NICE guidelines for further information.

Please note that talking therapies are not intended to replace allopathic and conventional medical treatment and care. Nor are they intended to replace formal diagnosis and treatment by a qualified medical practitioner.

Talking therapies may give information or guidance that could bring about positive change and such information or guidance is given for the client to consider/ Although the therapist will be supportive and helpful as possible in all decision making and change processes, any resulting choices and changes made by the client do remain the personal and legal responsibility of the client.

Tel. 01202 022100 Email The Dorset Practice

The Dorset Practice location:

Top Floor, 40-42 High Street, Old Town, Poole, Dorset, BH15 1BT

If you feel the need for support but are uncertain what to do next, or which is the right help for you, then call us.

We will be happy to outline what is involved, what to expect and most importantly how to get started.

Call us on 01202 022100 and one of our friendly team will be happy to chat with you and answer your questions with the aim of finding you the right therapist or counsellor. You don’t need a GP referral if you’re looking for a private therapist or counsellor.

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